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User Experience Design for E-Voting: How mental models align with security mechanisms

31 May 2021
Marie-Laure Zollinger
Verena Distler
P. B. Rønne
Peter Y. A. Ryan
Carine Lallemand
Vincent Koenig
ArXiv (abs)PDFHTML
Abstract

This paper presents a mobile application for vote-casting and vote-verification based on the Selene e-voting protocol and explains how it was developed and implemented using the User Experience Design process. The resulting interface was tested with 38 participants, and user experience data was collected via questionnaires and semi-structured interviews on user experience and perceived security. Results concerning the impact of displaying security mechanisms on UX were presented in a complementary paper. Here we expand on this analysis by studying the mental models revealed during the interviews and compare them with theoretical security notions. Finally, we propose a list of improvements for designs of future voting protocols.

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