Human services systems make key decisions that impact individuals in the society. The U.S. child welfare system makes such decisions, from screening-in hotline reports of suspected abuse or neglect for child protective investigations, placing children in foster care, to returning children to permanent home settings. These complex and impactful decisions on children's lives rely on the judgment of child welfare decisionmakers. Child welfare agencies have been exploring ways to support these decisions with empirical, data-informed methods that include machine learning (ML). This paper describes a conceptual framework for ML to support child welfare decisions. The ML framework guides how child welfare agencies might conceptualize a target problem that ML can solve; vet available administrative data for building ML; formulate and develop ML specifications that mirror relevant populations and interventions the agencies are undertaking; deploy, evaluate, and monitor ML as child welfare context, policy, and practice change over time. Ethical considerations, stakeholder engagement, and avoidance of common pitfalls underpin the framework's impact and success. From abstract to concrete, we describe one application of this framework to support a child welfare decision. This ML framework, though child welfare-focused, is generalizable to solving other public policy problems.
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