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Towards conversational assistants for health applications: using ChatGPT to generate conversations about heart failure

6 May 2025
Anuja Tayal
Devika Salunke
Barbara Di Eugenio
Paula Allen-Meares
Eulalia P Abril
Olga Garcia-Bedoya
Carolyn Dickens
Andrew D. Boyd
    LM&MA
    AI4MH
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Abstract

We explore the potential of ChatGPT (3.5-turbo and 4) to generate conversations focused on self-care strategies for African-American heart failure patients -- a domain with limited specialized datasets. To simulate patient-health educator dialogues, we employed four prompting strategies: domain, African American Vernacular English (AAVE), Social Determinants of Health (SDOH), and SDOH-informed reasoning. Conversations were generated across key self-care domains of food, exercise, and fluid intake, with varying turn lengths (5, 10, 15) and incorporated patient-specific SDOH attributes such as age, gender, neighborhood, and socioeconomic status. Our findings show that effective prompt design is essential. While incorporating SDOH and reasoning improves dialogue quality, ChatGPT still lacks the empathy and engagement needed for meaningful healthcare communication.

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@article{tayal2025_2505.03675,
  title={ Towards conversational assistants for health applications: using ChatGPT to generate conversations about heart failure },
  author={ Anuja Tayal and Devika Salunke and Barbara Di Eugenio and Paula G Allen-Meares and Eulalia P Abril and Olga Garcia-Bedoya and Carolyn A Dickens and Andrew D. Boyd },
  journal={arXiv preprint arXiv:2505.03675},
  year={ 2025 }
}
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