There is growing interest in leveraging LLMs to aid in astronomy and other scientific research, but benchmarks for LLM evaluation in general have not kept pace with the increasingly diverse ways that real people evaluate and use these models. In this study, we seek to improve evaluation procedures by building an understanding of how users evaluate LLMs. We focus on a particular use case: an LLM-powered retrieval-augmented generation bot for engaging with astronomical literature, which we deployed via Slack. Our inductive coding of 368 queries to the bot over four weeks and our follow-up interviews with 11 astronomers reveal how humans evaluated this system, including the types of questions asked and the criteria for judging responses. We synthesize our findings into concrete recommendations for building better benchmarks, which we then employ in constructing a sample benchmark for evaluating LLMs for astronomy. Overall, our work offers ways to improve LLM evaluation and ultimately usability, particularly for use in scientific research.
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