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2010.02495
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Joint Turn and Dialogue level User Satisfaction Estimation on Multi-Domain Conversations
Findings (Findings), 2020
6 October 2020
Praveen Kumar Bodigutla
Aditya Tiwari
Josep Valls-Vargas
L. Polymenakos
Spyros Matsoukas
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Papers citing
"Joint Turn and Dialogue level User Satisfaction Estimation on Multi-Domain Conversations"
14 / 14 papers shown
Reward-Driven Interaction: Enhancing Proactive Dialogue Agents through User Satisfaction Prediction
Wei Shen
Xiaonan He
Chuheng Zhang
Xuyun Zhang
Xiaolong Xu
Wanchun Dou
178
0
0
24 May 2025
A Speaker Turn-Aware Multi-Task Adversarial Network for Joint User Satisfaction Estimation and Sentiment Analysis
AAAI Conference on Artificial Intelligence (AAAI), 2023
Kaisong Song
Yangyang Kang
Jiawei Liu
Xurui Li
Changlong Sun
Wei Lu
AAML
171
4
0
12 Oct 2024
Rethinking the Evaluation of Dialogue Systems: Effects of User Feedback on Crowdworkers and LLMs
Clemencia Siro
Mohammad Aliannejadi
Maarten de Rijke
205
6
0
19 Apr 2024
CAUSE: Counterfactual Assessment of User Satisfaction Estimation in Task-Oriented Dialogue Systems
Amin Abolghasemi
Zhaochun Ren
Arian Askari
Mohammad Aliannejadi
Maarten de Rijke
Suzan Verberne
276
5
0
27 Mar 2024
Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models
Annual Meeting of the Association for Computational Linguistics (ACL), 2024
Ying-Chun Lin
Jennifer Neville
Jack W. Stokes
Longqi Yang
Tara Safavi
...
Xia Song
Georg Buscher
Saurabh Tiwary
Brent J. Hecht
J. Teevan
ELM
333
23
0
19 Mar 2024
Toward More Accurate and Generalizable Evaluation Metrics for Task-Oriented Dialogs
Annual Meeting of the Association for Computational Linguistics (ACL), 2023
A. Komma
Nagesh Panyam Chandrasekarasastry
Timothy Leffel
Anuj Kumar Goyal
A. Metallinou
Spyros Matsoukas
Aram Galstyan
271
4
0
06 Jun 2023
Schema-Guided User Satisfaction Modeling for Task-Oriented Dialogues
Annual Meeting of the Association for Computational Linguistics (ACL), 2023
Yue Feng
Yunlong Jiao
Animesh Prasad
Nikolaos Aletras
Emine Yilmaz
G. Kazai
224
8
0
26 May 2023
Modeling User Satisfaction Dynamics in Dialogue via Hawkes Process
Annual Meeting of the Association for Computational Linguistics (ACL), 2023
Fanghua Ye
Zhiyuan Hu
Emine Yilmaz
302
12
0
21 May 2023
A Transformer-Based User Satisfaction Prediction for Proactive Interaction Mechanism in DuerOS
International Conference on Information and Knowledge Management (CIKM), 2022
Wei Shen
Xiaonan He
Wei Shen
Xuyun Zhang
Jian Xie
141
6
0
05 Dec 2022
Causal Inference for Chatting Handoff
Shan Zhong
Jinghui Qin
Zhongzhan Huang
Daifeng Li
230
0
0
06 Oct 2022
User Satisfaction Estimation with Sequential Dialogue Act Modeling in Goal-oriented Conversational Systems
The Web Conference (WWW), 2022
Yang Deng
Wenxuan Zhang
W. Lam
Hong Cheng
Helen M. Meng
292
33
0
07 Feb 2022
Actionable Conversational Quality Indicators for Improving Task-Oriented Dialog Systems
Natural Language Engineering (NLE), 2021
Michael Higgins
Dominic Widdows
Chris Brew
Gwen Christian
Andrew Maurer
...
Akshay Hazare
George Bonev
Beth Ann Hockey
Kristen Howell
Joe Bradley
152
3
0
22 Sep 2021
A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis
Jiawei Liu
Kaisong Song
Yangyang Kang
Guoxiu He
Zhuoren Jiang
Changlong Sun
Wei Lu
Xiaozhong Liu
298
8
0
17 Sep 2021
A scalable framework for learning from implicit user feedback to improve natural language understanding in large-scale conversational AI systems
Conference on Empirical Methods in Natural Language Processing (EMNLP), 2020
Sunghyun Park
Han Li
Ameen Patel
Sidharth Mudgal
Sungjin Lee
Young-Bum Kim
Spyros Matsoukas
R. Sarikaya
331
23
0
23 Oct 2020
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