A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis

17 September 2021

Changlong Sun

Wei Lu

Xiaozhong Liu

Papers citing "A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis"

3 / 3 papers shown

Title
A Speaker Turn-Aware Multi-Task Adversarial Network for Joint User Satisfaction Estimation and Sentiment AnalysisAAAI Conference on Artificial Intelligence (AAAI), 2023 Kaisong Song Yangyang Kang Jiawei Liu Xurui Li Changlong Sun Wei Lu AAML 118 2 0 12 Oct 2024
A System for Human-AI collaboration for Online Customer Support Debayan Banerjee Mathis Poser Christina Wiethof Varun Shankar Subramanian Richard Paucar E. Bittner Christian Biemann 192 5 0 28 Jan 2023
Causal Inference for Chatting Handoff Shan Zhong Jinghui Qin Zhongzhan Huang Daifeng Li 133 0 0 06 Oct 2022