TaDaa: real time Ticket Assignment Deep learning Auto Advisor for customer support, help desk, and issue ticketing systems

18 July 2022

Papers citing "TaDaa: real time Ticket Assignment Deep learning Auto Advisor for customer support, help desk, and issue ticketing systems"

4 / 4 papers shown

Title
AI-based Classification of Customer Support Tickets: State of the Art and Implementation with AutoML Mario Truss Stephan Boehm 23 2 0 03 Jun 2024
Intent Detection at Scale: Tuning a Generic Model using Relevant Intents Nichal Narotamo David Aparicio Tiago Mesquita Mariana Almeida VLM 11 0 0 15 Sep 2023
Ticket-BERT: Labeling Incident Management Tickets with Language Models Zhexiong Liu Cris Benge Siduo Jiang VLM 8 4 0 30 Jun 2023
Comparison of Machine Learning Methods for Assigning Software Issues to Team Members Bucsra Tabak Fatma Bacsak Aydemir 14 0 0 18 Jun 2023