Entity-level Sentiment Analysis in Contact Center Telephone Conversations

24 October 2022

Papers citing "Entity-level Sentiment Analysis in Contact Center Telephone Conversations"

6 / 6 papers shown

Title
LLM-Based Insight Extraction for Contact Center Analytics and Cost-Efficient Deployment Varsha Embar Ritvik Shrivastava Vinay Damodaran Travis Mehlinger Yu-Chung Hsiao Karthik Raghunathan 32 0 0 24 Mar 2025
AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching Md Tahmid Rahman Laskar Cheng Chen Xue-Yong Fu M. Azizi Shashi Bhushan Simon Corston-Oliver 17 2 0 28 May 2023
Improving Named Entity Recognition in Telephone Conversations via Effective Active Learning with Human in the Loop Md Tahmid Rahman Laskar Cheng Chen Xue-Yong Fu TN ShashiBhushan 20 7 0 02 Nov 2022
An Effective, Performant Named Entity Recognition System for Noisy Business Telephone Conversation Transcripts Xue-Yong Fu Cheng Chen Md Tahmid Rahman Laskar TN ShashiBhushan Simon Corston-Oliver 25 6 0 27 Sep 2022
Improving Punctuation Restoration for Speech Transcripts via External Data Xue-Yong Fu Cheng Chen Md Tahmid Rahman Laskar TN ShashiBhushan Simon Corston-Oliver 19 13 0 01 Oct 2021
Attention Transfer Network for Aspect-level Sentiment Classification Fei Zhao Zhanghua Wu Xinyu Dai 13 19 0 23 Oct 2020