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What Makes a Good Conversation? Challenges in Designing Truly
  Conversational Agents

What Makes a Good Conversation? Challenges in Designing Truly Conversational Agents

19 January 2019
L. Clark
Nadia Pantidi
Orla Cooney
Philip R. Doyle
Diego Garaialde
Justin Edwards
Brendan Spillane
Christine Murad
Cosmin Munteanu
Vincent P. Wade
Benjamin R. Cowan
    HAI
ArXiv (abs)PDFHTML

Papers citing "What Makes a Good Conversation? Challenges in Designing Truly Conversational Agents"

50 / 64 papers shown
LLM Agent Meets Agentic AI: Can LLM Agents Simulate Customers to Evaluate Agentic-AI-based Shopping Assistants?
LLM Agent Meets Agentic AI: Can LLM Agents Simulate Customers to Evaluate Agentic-AI-based Shopping Assistants?
Lu Sun
Shihan Fu
Bingsheng Yao
Yuxuan Lu
Wenbo Li
H. Gu
Jiri Gesi
Jing Huang
Chen Luo
Dakuo Wang
ELM
147
5
0
25 Sep 2025
Designing Smarter Conversational Agents for Kids: Lessons from Cognitive Work and Means-Ends Analyses
Designing Smarter Conversational Agents for Kids: Lessons from Cognitive Work and Means-Ends AnalysesACM Transactions on Computer-Human Interaction (TOCHI), 2025
Vanessa Figueiredo
68
3
0
28 Aug 2025
Dialogue Systems Engineering: A Survey and Future Directions
Dialogue Systems Engineering: A Survey and Future Directions
Mikio Nakano
Hironori Takeuchi
Sadahiro Yoshikawa
Yoichi Matsuyama
Kazunori Komatani
80
0
0
04 Aug 2025
The Value of Gen-AI Conversations: A bottom-up Framework for AI Value Alignment
The Value of Gen-AI Conversations: A bottom-up Framework for AI Value AlignmentEuropean Conference on Information Systems (ECIS), 2025
Lenart Motnikar
Katharina Baum
Alexander Kagan
Sarah Spiekermann-Hoff
129
0
0
26 Jun 2025
EmojiVoice: Towards long-term controllable expressivity in robot speech
EmojiVoice: Towards long-term controllable expressivity in robot speech
Paige Tuttosi
Shivam Mehta
Zachary Syvenky
Bermet Burkanova
G. Henter
Angelica Lim
244
1
0
18 Jun 2025
Beyond Omakase: Designing Shared Control for Navigation Robots with Blind People
Beyond Omakase: Designing Shared Control for Navigation Robots with Blind PeopleInternational Conference on Human Factors in Computing Systems (CHI), 2025
Rie Kamikubo
Seita Kayukawa
Yuka Kaniwa
Allan Wang
Hernisa Kacorri
Hironobu Takagi
Chieko Asakawa
990
2
0
27 Mar 2025
Echoes of Discord: Forecasting Hater Reactions to Counterspeech
Echoes of Discord: Forecasting Hater Reactions to CounterspeechNorth American Chapter of the Association for Computational Linguistics (NAACL), 2025
Xiaoying Song
Sharon Lisseth Perez
Xinchen Yu
Eduardo Blanco
Lingzi Hong
911
6
0
17 Feb 2025
"See You Later, Alligator": Impacts of Robot Small Talk on Task, Rapport, and Interaction Dynamics in Human-Robot Collaboration
"See You Later, Alligator": Impacts of Robot Small Talk on Task, Rapport, and Interaction Dynamics in Human-Robot CollaborationIEEE/ACM International Conference on Human-Robot Interaction (HRI), 2025
Kaitlynn Taylor Pineda
Ethan Brown
Chien-Ming Huang
296
2
0
22 Jan 2025
Beyond Discrete Personas: Personality Modeling Through Journal Intensive
  Conversations
Beyond Discrete Personas: Personality Modeling Through Journal Intensive ConversationsInternational Conference on Computational Linguistics (COLING), 2024
Sayantan Pal
Souvik Das
Rohini Srihari
404
6
0
15 Dec 2024
The Interaction Layer: An Exploration for Co-Designing User-LLM Interactions in Parental Wellbeing Support Systems
The Interaction Layer: An Exploration for Co-Designing User-LLM Interactions in Parental Wellbeing Support SystemsInternational Conference on Human Factors in Computing Systems (CHI), 2024
Sruthi Viswanathan
Seray Ibrahim
Ravi Shankar
Reuben Binns
Max Van Kleek
Petr Slovák
374
3
0
02 Nov 2024
Introducing MeMo: A Multimodal Dataset for Memory Modelling in
  Multiparty Conversations
Introducing MeMo: A Multimodal Dataset for Memory Modelling in Multiparty Conversations
Maria Tsfasman
Bernd Dudzik
Kristian Fenech
András Lőrincz
Catholijn M. Jonker
Catharine Oertel
315
2
0
07 Sep 2024
LLM-Mediated Domain-Specific Voice Agents: The Case of TextileBot
LLM-Mediated Domain-Specific Voice Agents: The Case of TextileBot
Shu Zhong
Elia Gatti
James Hardwick
Miriam Ribul
Youngjun Cho
Marianna Obrist
221
10
0
15 Jun 2024
From Human-to-Human to Human-to-Bot Conversations in Software
  Engineering
From Human-to-Human to Human-to-Bot Conversations in Software Engineering
Ranim Khojah
Francisco Gomes de Oliveira Neto
Philipp Leitner
221
2
0
21 May 2024
Cross-Cultural Validation of Partner Models for Voice User Interfaces
Cross-Cultural Validation of Partner Models for Voice User InterfacesInternational Conference on Conversational User Interfaces (CUI), 2024
Katie Seaborn
Iona Gessinger
Suzuka Yoshida
Benjamin R. Cowan
Philip R. Doyle
158
7
0
15 May 2024
Comparing Perceptions of Static and Adaptive Proactive Speech Agents
Comparing Perceptions of Static and Adaptive Proactive Speech Agents
Justin Edwards
Philip R. Doyle
H. Branigan
Benjamin R. Cowan
320
0
0
13 May 2024
Qualitative Approaches to Voice UX
Qualitative Approaches to Voice UX
Katie Seaborn
Jacqueline Urakami
Peter Pennefather
Norihisa P. Miyake
187
10
0
23 Apr 2024
Characterizing and modeling harms from interactions with design patterns
  in AI interfaces
Characterizing and modeling harms from interactions with design patterns in AI interfaces
Lujain Ibrahim
Luc Rocher
Ana Valdivia
314
14
0
17 Apr 2024
Leveraging Interesting Facts to Enhance User Engagement with
  Conversational Interfaces
Leveraging Interesting Facts to Enhance User Engagement with Conversational InterfacesNorth American Chapter of the Association for Computational Linguistics (NAACL), 2024
Nikhita Vedula
Giuseppe Castellucci
Eugene Agichtein
Oleg Rokhlenko
S. Malmasi
172
0
0
09 Apr 2024
A Cause-Effect Look at Alleviating Hallucination of Knowledge-grounded
  Dialogue Generation
A Cause-Effect Look at Alleviating Hallucination of Knowledge-grounded Dialogue GenerationInternational Conference on Language Resources and Evaluation (LREC), 2024
Jifan Yu
Xiaohan Zhang
Yifan Xu
Xuanyu Lei
Zijun Yao
Jing Zhang
Lei Hou
Juanzi Li
HILM
296
4
0
04 Apr 2024
Coimagining the Future of Voice Assistants with Cultural Sensitivity
Coimagining the Future of Voice Assistants with Cultural Sensitivity
Katie Seaborn
Yuto Sawa
Mizuki Watanabe
202
13
0
26 Mar 2024
Understanding Public Perceptions of AI Conversational Agents: A
  Cross-Cultural Analysis
Understanding Public Perceptions of AI Conversational Agents: A Cross-Cultural Analysis
Zihan Liu
Han Li
Anfan Chen
Renwen Zhang
Yi-Chieh Lee
LLMAG
156
36
0
25 Feb 2024
Advancing Explainable AI Toward Human-Like Intelligence: Forging the
  Path to Artificial Brain
Advancing Explainable AI Toward Human-Like Intelligence: Forging the Path to Artificial Brain
Yongchen Zhou
Richard Jiang
313
6
0
07 Feb 2024
Learning Agent-based Modeling with LLM Companions: Experiences of
  Novices and Experts Using ChatGPT & NetLogo Chat
Learning Agent-based Modeling with LLM Companions: Experiences of Novices and Experts Using ChatGPT & NetLogo Chat
John Chen
Xi Lu
Michael Rejtig
Yuzhou Du
Ruth Bagley
Mike Horn
Bruce Sherin
263
56
0
30 Jan 2024
CUI@CHI 2024: Building Trust in CUIs-From Design to Deployment
CUI@CHI 2024: Building Trust in CUIs-From Design to Deployment
Smit Desai
C. Wei
Jaisie Sin
Mateusz Dubiel
Nima Zargham
...
Minha Lee
Heloisa Candello
Joel E. Fischer
Cosmin Munteanu
Benjamin R. Cowan
170
5
0
25 Jan 2024
Comparing Traditional and LLM-based Search for Image Geolocation
Comparing Traditional and LLM-based Search for Image Geolocation
Albatool Wazzan
Stephen MacNeil
Richard Souvenir
194
28
0
18 Jan 2024
"You Might Like It": How People Respond to Small Talk During Human-Robot
  Collaboration
"You Might Like It": How People Respond to Small Talk During Human-Robot Collaboration
Kaitlynn Taylor Pineda
Amama Mahmood
Juo-Tung Chen
Chien-Ming Huang
141
1
0
12 Dec 2023
Can Large Language Models Be Good Companions? An LLM-Based Eyewear
  System with Conversational Common Ground
Can Large Language Models Be Good Companions? An LLM-Based Eyewear System with Conversational Common GroundProceedings of the ACM on Interactive Mobile Wearable and Ubiquitous Technologies (IMWUT), 2023
Zhenyu Xu
Hailin Xu
Zhouyang Lu
Yingying Zhao
Rui Zhu
...
Robert P. Dick
Fan Yang
Tun Lu
Ning Gu
L. Shang
192
7
0
30 Nov 2023
I Was Blind but Now I See: Implementing Vision-Enabled Dialogue in
  Social Robots
I Was Blind but Now I See: Implementing Vision-Enabled Dialogue in Social RobotsIEEE/ACM International Conference on Human-Robot Interaction (HRI), 2023
Giulio Antonio Abbo
Tony Belpaeme
246
5
0
15 Nov 2023
Impact of Guidance and Interaction Strategies for LLM Use on Learner
  Performance and Perception
Impact of Guidance and Interaction Strategies for LLM Use on Learner Performance and Perception
Harsh Kumar
Ilya Musabirov
Mohi Reza
Jiakai Shi
Xinyuan Wang
Joseph Jay Williams
Anastasia Kuzminykh
Michael Liut
230
44
0
13 Oct 2023
How Do Data Analysts Respond to AI Assistance? A Wizard-of-Oz Study
How Do Data Analysts Respond to AI Assistance? A Wizard-of-Oz StudyInternational Conference on Human Factors in Computing Systems (CHI), 2023
Ken Gu
Madeleine Grunde-McLaughlin
Andrew M. McNutt
Jeffrey Heer
Tim Althoff
235
42
0
18 Sep 2023
Investigating the Day-to-Day Experiences of Users with Traumatic Brain
  Injury with Conversational Agents
Investigating the Day-to-Day Experiences of Users with Traumatic Brain Injury with Conversational AgentsInternational ACM SIGACCESS Conference on Computers and Accessibility (ASSETS), 2023
Yaxin Hu
Hajin Lim
H. L. Johnson
Josephine M. O'Shaughnessy
Lisa Kakonge
L. Turkstra
Melissa C. Duff
Catalina L. Toma
Bilge Mutlu
148
4
0
02 Sep 2023
Rewriting the Script: Adapting Text Instructions for Voice Interaction
Rewriting the Script: Adapting Text Instructions for Voice Interaction
Alyssa Hwang
Natasha Oza
Chris Callison-Burch
Andrew Head
271
17
0
16 Jun 2023
A Mixed-Methods Approach to Understanding User Trust after Voice
  Assistant Failures
A Mixed-Methods Approach to Understanding User Trust after Voice Assistant FailuresInternational Conference on Human Factors in Computing Systems (CHI), 2023
Amanda Baughan
Allison Mercurio
Ariel Liu
Xuezhi Wang
Jilin Chen
Xiao Ma
315
28
0
01 Mar 2023
History-Aware Hierarchical Transformer for Multi-session Open-domain
  Dialogue System
History-Aware Hierarchical Transformer for Multi-session Open-domain Dialogue SystemConference on Empirical Methods in Natural Language Processing (EMNLP), 2023
Tong Zhang
Yong Liu
Boyang Albert Li
Zhiwei Zeng
Pengwei Wang
Yuan You
Steven C. H. Hoi
Li-zhen Cui
223
19
0
02 Feb 2023
Fields: Towards Socially Intelligent Spatial Computing
Fields: Towards Socially Intelligent Spatial Computing
L. Giusti
Lauren Bedal
Eiji Hayashi
Jin Yamanaka
T. Oyedeji
Colin Bay
I. Poupyrev
84
0
0
17 Nov 2022
Mutual Theory of Mind for Human-AI Communication
Mutual Theory of Mind for Human-AI Communication
Qiaosi Wang
Ashok K. Goel
167
23
0
07 Oct 2022
What Do Children and Parents Want and Perceive in Conversational Agents?
  Towards Transparent, Trustworthy, Democratized Agents
What Do Children and Parents Want and Perceive in Conversational Agents? Towards Transparent, Trustworthy, Democratized AgentsInternational Conference on Interaction Design and Children (IDC), 2022
Jessica Van Brummelen
M. Kelleher
Mi Tian
Nghi Hoang Nguyen
198
14
0
16 Sep 2022
Embrace your incompetence! Designing appropriate CUI communication
  through an ecological approach
Embrace your incompetence! Designing appropriate CUI communication through an ecological approachInternational Conference on Conversational User Interfaces (CUI), 2022
S. Becker
Philip R. Doyle
Justin Edwards
237
2
0
21 Jun 2022
CounterGeDi: A controllable approach to generate polite, detoxified and
  emotional counterspeech
CounterGeDi: A controllable approach to generate polite, detoxified and emotional counterspeechInternational Joint Conference on Artificial Intelligence (IJCAI), 2022
Punyajoy Saha
Kanishk Singh
Adarsh Kumar
Binny Mathew
Animesh Mukherjee
181
44
0
09 May 2022
Alexa as an Active Listener: How Backchanneling Can Elicit
  Self-Disclosure and Promote User Experience
Alexa as an Active Listener: How Backchanneling Can Elicit Self-Disclosure and Promote User Experience
Eugene Cho
Nasim Motalebi
S. Sundar
Saeed Abdullah
93
24
0
21 Apr 2022
Polite or Direct? Conversation Design of a Smart Display for Older
  Adults Based on Politeness Theory
Polite or Direct? Conversation Design of a Smart Display for Older Adults Based on Politeness TheoryInternational Conference on Human Factors in Computing Systems (CHI), 2022
Yaxin Hu
Yuxiao Qu
Adam Maus
Bilge Mutlu
109
36
0
29 Mar 2022
The PUEVA Inventory: A Toolkit to Evaluate the Personality, Usability
  and Enjoyability of Voice Agents
The PUEVA Inventory: A Toolkit to Evaluate the Personality, Usability and Enjoyability of Voice Agents
Stacey Li
S. Krome
Ilan Mandel
Marcel Walch
Wendy Ju
76
3
0
20 Dec 2021
Reinforced Natural Language Interfaces via Entropy Decomposition
Reinforced Natural Language Interfaces via Entropy Decomposition
Xiaoran Wu
Yipeng Kang
LLMAG
179
0
0
23 Sep 2021
Can a Humorous Conversational Agent Enhance Learning Experience and
  Outcomes?
Can a Humorous Conversational Agent Enhance Learning Experience and Outcomes?International Conference on Human Factors in Computing Systems (CHI), 2021
J. Ceha
Ken Jen Lee
Elizabeth S. Nilsen
Joslin Goh
Edith Law
LLMAG
90
57
0
25 Aug 2021
Eliciting Spoken Interruptions to Inform Proactive Speech Agent Design
Eliciting Spoken Interruptions to Inform Proactive Speech Agent DesignInternational Conference on Conversational User Interfaces (CUI), 2021
Justin Edwards
C. Janssen
Sandy J. J. Gould
Benjamin R. Cowan
136
16
0
03 Jun 2021
LGBTQ-AI? Exploring Expressions of Gender and Sexual Orientation in
  Chatbots
LGBTQ-AI? Exploring Expressions of Gender and Sexual Orientation in ChatbotsInternational Conference on Conversational User Interfaces (CUI), 2021
Justin Edwards
L. Clark
Allison Perrone
90
11
0
03 Jun 2021
Ask what's missing and what's useful: Improving Clarification Question
  Generation using Global Knowledge
Ask what's missing and what's useful: Improving Clarification Question Generation using Global KnowledgeNorth American Chapter of the Association for Computational Linguistics (NAACL), 2021
Bodhisattwa Prasad Majumder
Sudha Rao
Michel Galley
Julian McAuley
149
53
0
14 Apr 2021
Conversational User Interfaces As Assistive interlocutors For Young
  Children's Bilingual Language Acquisition
Conversational User Interfaces As Assistive interlocutors For Young Children's Bilingual Language Acquisition
Neelma Bhatti
Timothy L. Stelter
Scott Mccrickard
150
6
0
16 Mar 2021
Eliciting and Analysing Users' Envisioned Dialogues with Perfect Voice
  Assistants
Eliciting and Analysing Users' Envisioned Dialogues with Perfect Voice AssistantsInternational Conference on Human Factors in Computing Systems (CHI), 2021
Sarah Theres Volkel
Daniel Buschek
Malin Eiband
Benjamin R. Cowan
H. Hussmann
175
81
0
26 Feb 2021
A Maturity Assessment Framework for Conversational AI Development
  Platforms
A Maturity Assessment Framework for Conversational AI Development PlatformsACM Symposium on Applied Computing (SAC), 2020
Johan Aronsson
Philip Lu
Daniel Struber
Thorsten Berger
133
13
0
22 Dec 2020
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